1. Who We Are
Home Energy Connect is a brand of ElitePete Marketing LLC. We provide lead generation, marketing, scheduling, and customer-introduction services for businesses operating in the home energy, energy-efficiency, HVAC, insulation, home performance, and related industries.
2. What Information We Collect
We may collect personal and business information that you voluntarily provide, including:
- First and last name
- Company or business name
- Email address
- Mobile or business telephone number
- Company website
- Service area, city, state, ZIP code, or mailing address
- Appointment date, time, and scheduling details
- Information included in forms, surveys, emails, calls, or text messages
- Questions, requests, feedback, and customer-support communications
Automatically collected information
When you use our website, we may automatically collect technical and usage information such as IP address, browser type, device type, operating system, referring URL, pages viewed, approximate location, timestamps, and website interaction data.
3. How We Use Your Information
We may use collected information to:
- Respond to inquiries and requests
- Schedule, confirm, and manage strategy calls or appointments
- Send appointment confirmations, reminders, and scheduling updates
- Provide customer service and requested information
- Evaluate contractor partnership fit and service-area availability
- Operate, maintain, secure, analyze, and improve our website and services
- Measure website traffic and campaign performance
- Prevent fraud, abuse, unauthorized access, and other harmful activity
- Maintain business, tax, legal, and compliance records
- Comply with applicable laws, regulations, court orders, and lawful requests
4. SMS Opt-In Details and Mobile Messaging Privacy
Home Energy Connect sends text messages only to individuals who provide a mobile telephone number and affirmatively opt in through an unchecked consent checkbox or another legally valid consent method.
SMS messages may include strategy-call confirmations, appointment reminders, scheduling updates, service notifications, customer-support responses, and other communications specifically described at the point of consent.
Program name: Home Energy Connect Messaging
Message frequency: Message frequency varies, typically up to 5 messages per month.
Charges: Message and data rates may apply.
Opt out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for assistance, call (913) 392-7700, or email [email protected].
Purchase condition: Consent to receive SMS messages is not a condition of purchasing goods or services.
No sharing of SMS opt-in data:
We do not sell, rent, transfer, disclose, or otherwise provide SMS opt-in data, mobile numbers, or text-message consent to third parties, affiliates, data brokers, lead generators, or outside organizations for their own marketing or promotional use.
5. How We Share Information
We do not sell personal information. We may disclose information only when reasonably necessary for legitimate business, service, security, or legal purposes.
Information may be shared with:
- Technology, hosting, CRM, communications, scheduling, analytics, and payment service providers
- Contractors or professionals when sharing is necessary to fulfill a specific request and is consistent with the consent provided
- Attorneys, accountants, insurers, and other professional advisors
- Government agencies, courts, regulators, or law enforcement when legally required
- A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of assets
Service providers may use information only to perform services for us or fulfill the user's request and may not use SMS opt-in data or consent for unrelated marketing or promotional purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, local storage, advertising measurement tools, and similar technologies to operate the website, remember preferences, understand traffic, measure campaign performance, prevent abuse, and improve user experience.
Cookies may be set by us or by service providers that support website hosting, analytics, scheduling, advertising measurement, security, or other business functions. These technologies may collect device identifiers, browser information, IP address, referring pages, pages visited, and interaction data.
You may restrict or delete cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by applicable law, we will request consent before using non-essential cookies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested services, manage appointments, maintain business and compliance records, resolve disputes, enforce agreements, prevent abuse, and satisfy legal, tax, accounting, or regulatory requirements.
Retention periods vary depending on the type of information, the reason it was collected, consent status, contractual obligations, and applicable law.
8. Data Security Practices
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Safeguards may include access controls, authentication measures, encrypted transmission where supported, secure hosting, limited employee or contractor access, vendor review, backups, and monitoring.
No website, transmission method, database, or storage system can be guaranteed completely secure. You provide information at your own risk.
9. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to withdraw consent or object to certain uses of information.
- Reply STOP to unsubscribe from SMS messages
- Reply HELP for messaging assistance
- Use the unsubscribe link in promotional emails, where provided
- Email us to request access, correction, deletion, or an update to your information
- Adjust browser settings to control cookies and tracking technologies
We may need to verify your identity before completing a privacy request. We will respond within the period required by applicable law.
10. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.
11. External Websites and Third-Party Services
Our website may link to third-party websites or services. Those third parties maintain their own privacy practices, terms, and security procedures. Home Energy Connect is not responsible for third-party websites, content, or privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revision will be posted on this page with an updated effective date. Material changes may be communicated through the website or another appropriate method.
13. Contact Us
Questions, privacy requests, requests to update or delete information, and requests for SMS assistance may be directed to: